A Blog and Forum by Nigel Hollis

Archive for the 'Research' Topic


Last week my post about research metrics and pre-testing drew Jacob Wright, senior strategist at Mother in London, into the debate. Kudos to Jacob for putting his viewpoint forward, even if I cannot agree with some of his assertions. But the real question is, why is he so convinced that pretesting is bad for creativity?

Thinking about the debate, it seems to me that Jacob’s commentary reflects a longstanding friction between researchers and advertisers that is as much due to mindset as methodology. It is one that I am familiar with from my time living and working in the UK. But now I wonder how many people still share Jacob’s viewpoint. Could it be that this antipathy to pretesting is uniquely British and perhaps outdated?

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I just read an article in AdAge by Patrick Sarkissian with the provocative title, “Why Metrics Are Killing Creativity in Advertising.”  The basic point of the article was summed up in the subtitle: “When Marketing Decisions Are Based on Numbers, We Lose the Desire to Be Creative.” The author seems to assume that creativity applies only to ideas and not to numbers. If I’m reading him correctly, I believe he is wrong and that his clients are missing out.

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Management dashboards: Is the focus right?

Sunday, February 21st, 2010

Recently I had the opportunity to compare a number of management dashboards, and what they all had in common was an excess of metrics focused on past performance at the expense of measures that described future potential. That seems a strange way to manage a business, particularly if it is one that relies on the strength of its brands to turn a profit.

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When I think of Africa, I think of a place that’s warm and sunny, and so if you’re like me, you may find it tough to think about marketing in Africa when much of the Northern Hemisphere is covered with snow. However, I would like to draw your attention to a new Millward Brown Point of View on marketing in Africa written by my colleague Matthew Angus. Matthew’s POV, titled “Brand Building in Africa in 2010: A Field Guide for the Final Frontier,” is an excellent read for anyone involved in marketing anywhere in the world.

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What is really wrong with market research?

Sunday, December 27th, 2009

I suspect that many people view me as a stick in the mud—as someone who’s  unwilling to change and continually defends the status quo. Why else would I so often be asked to defend the value of existing methods of measuring advertising effectiveness? For example, I have been asked to speak at the Canadian MRIA Conference 2010, and though the final details are not in place, it looks like I’ll find myself on stage with my old sparring partner Jason Oke, debating the topic of advertising effectiveness research against the backdrop theme that research need to change radically.

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