A recent post by David Kiley on Brand New Day raised an interesting question quite apart from the basic issue of whether it was a good idea for General Motors to cut down on its roster of nameplates. (To read the post, titled “GM Pondering Brand Cuts,” click here.) The question is, would Buick’s success in China be adversely affected if the brand were no longer sold in the United States? David suggests that Buick would do just fine in China and I agree. What’s more, I have some data to support that view.
As David implies in his post, not all brands need to be global. In fact, an analysis of BrandZ data suggests that local brands are better than global ones at creating strong attitudinal bonds with their customers. On average, 35 percent more people are Bonded to local brands. This suggests that local brands are far more resilient to competitive pressures and more likely to be able to support a price premium.
Why are global brands weaker overall? Because as these brands move out from their countries of origin, they must recreate in every new market the (presumably) strong bond that they had with the consumers in their home market. This becomes more and more difficult as the brand encounters consumers with differing needs, wants and desires. Strong global brands usually need to adapt both their offering and communication in order to be successful.
Lacking the ability to adapt effectively, many brands would be better off if they did not aspire to be global players, or if they accepted the need to be regionally differentiated. Our data certainly does not suggest any need for global consistency when it comes to building a strong global brand. A strong global brand is often composed of a series of strong local interpretations of a global concept.
The example I particularly enjoy is that of Cadbury’s Bournvita, a chocolate malted drink, typically prepared with milk and consumed hot. When I worked at Cadbury many years ago, the brand was marketed in the U.K. as an aid to a good night’s sleep. In Nigeria, however, it was the beverage equivalent of Viagra. In India, it helped your kids grow up smart.
Did it matter that such different positionings existed in different countries? I doubt it. A Nigerian visiting the U.K. would not change his view of the brand; he would simply find his belief about the Brits and sex confirmed. (That said, times change. Apparently Britain has recently been ranked the most promiscuous of Western nations. Click here for article. If Bournvita had previously adopted the Nigerian brand positioning, perhaps it would not have been discontinued in the U.K. this year.)
Having earlier suggested that local brands often have a home-field advantage, brands like Bournvita are the exceptions that prove the rule. Occasionally a brand may lose its mojo in its country of origin but retain it elsewhere.
Such is the case with Buick. Thanks to GM’s decision to enter the Chinese market early, Buick has become an aspirational brand there. GM has successfully capitalized on its global capabilities, but applied them to suit Chinese needs with local design and production. The contrast with the brand’s image in the U.S. could not be greater. In China, 49 percent of car buyers believe that Buick is setting the trends for the car category. Only 15 percent share that view in the United States.
So would it hurt Buick if the brand were no longer sold in the U.S.? From a brand viewpoint, I suppose it might even provide a very marginal boost to perceptions of the brand in China, because the few Chinese who visited the U.S. would not be puzzled as to why U.S. consumers seem to disdain the brand. From a business viewpoint it might allow GM to focus its resources on retaining its lead in China.
So what do you think of my analysis? And why do so many brands aspire to be global when they could be strong (and potentially more profitable) local players? What other brands have lost their mojo at home but remained strong abroad? Please share your ideas.
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(5 votes, average: 4 out of 5)
December 8th, 2008 at 5:49 pm
Totally agree with you. In fact, the more diverse a company is with brands in different countries, the more that geography makes these products unique and special. For instance, Coors beer lost its cult status when they began to ship and sell in the eastern US, and stopped being a regional brand. That being said, even though GM has messed up Buick, they are selling a couple hundred thousand a year, and if GM lost those sales it would be even more in the hole. The other option is to make Buick a GM import, and just import them from China.
December 10th, 2008 at 9:53 am
I know that design elements of the Chinese Buicks are finding their way over here…there was talk of a completely new model. I wonder what has happened to that. Anyone know?
December 11th, 2008 at 9:42 am
Nigel, I think there is a greater increasing likelihood for the development of global digital and hemispheric tactile brands going forward. Most multinationals create pan-regional brands from some regional explosive business success which they then seek to clone elsewhere on the chessboard… or they take whatever is happening in the USA and try to proselytize it elsewhere. So the incubation sequence tends to be from the bottom up versus top down. And in truth global brands are really "gregional" - global consistency and ownership of mindspace combined with regional opportunism. The new wrinkle of social media, will have game changing impact on the consumer dynamic, especially for digital brands which do not face any distribution constraints, allowing those brands to develop/engage "global" tribes. But for "tactile" brands, the underlying pragmaticism of scale/capital intensity of production will be challenged by supply chain greenhouse implications and local employment considerations. This will likely see the corporate mindset move toward greater hemispheric business unit autonomy which in time will create divergent paths in branding strategies and priorities. Moreover on the consumer front, hemispheric brands have a greater chance of nurturing brand tribes/communities - because of the greater likelihood of shared cultural values, experiences and language. cheers miro
December 21st, 2008 at 1:11 pm
Hi Nigel - does this apply to product brands (bournvita) to the same extent as company/portfolio brands (buick)? To my mind, it seems much easier to create a flexible offering for a product under the umbrella of a stable brand.
I do agree with you re. drawbacks of international expansion. A company is contemplating expansion because they have worked hard to develop their brand attributes in their local market. Extending to a new market with a new proposition effectively means they are a well-resourced start-up. Brands should only look to expand if they can keep their core personality and make it work.
Cheers
Simon
December 21st, 2008 at 2:01 pm
Hi Simon, when it comes to meeting people’s needs I think you are right, an umbrella brand does allow for more flexibility, but do you need to have the same core positioning? I think that has less to do with nature of the brand and more to do with the nature of the target audience.
Bournvita has geographically discrete markets for its brand. To a degree Buick does too - my brief exposure to Buick in China did give me pause for thought but it did not make me want to buy one back in the US - but brands like IBM, Accenture and Cisco have a global and mobile customer base to deal with. It would not make sense for them to radically change positioning in every market. They must look for a promise which will appeal well across countries and cultures.
Cheers,
Nigel